zara package never delivered

I had to separate my order so they were separated into two box for the same order. We are keen to save our environment from any harm. And I received my parcel on ** itself. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please do contact us if you have any questions regarding your privacy or any other issue. A material is pushed or drawn through a die of the desired cross-section. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Sorry, this post was deleted by the person who originally posted it. Rating. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. I found one package when I got home. I Don't Know Who That Is And The Order Never Reached Me. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. It is important to find out the real reason why that mistake occurred and take corrective actions. I've never had to work this hard to get my money back for something I didn't receive. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. Precise delivery is 5.95. Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. They don't offer it. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Submit a complaint and get your issue resolved. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. I have ordered from Zara many times before and never had an issue. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." I found one package when I got home. Quality is which satisfies the customer. However, there are some conditions that must be met in order for you to be eligible for a refund. No, there is nowhere further you can escalate it. And dispute the charge with the CC company. Help. Featured review. Second, you must have provided Zara with a copy of the police report. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. ", Resolving customer complaints are important to succeed in business. here On 9/10, I gave them a call because I hadn't received the package yet. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. it is March now. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It is now clear that my parcel has been stolen. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. You may get a call / email shortly from us. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. If you are not registered, click on the "Order information" link in the confirmation email to track your order. Infact consumer complaints are opportunities to build trust and long-term I don't know who that is and the order never reached me. Look around the delivery location for your package. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. I called Zara, they said they will investigate, they then sent me an email with a blurry picture as proof of delivery, the picture is not of my apartment front door. 1 2 Replies 24 June 2011 at 9:53AM Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . File online consumer complaint from any state or district. This review was chosen algorithmically as the most valued customer feedback. Can I contact Zara and demand a refund? I'm the person who doesn't like hassle and just say " Let it go, Let it go" Consumers are searching competent & affordable lawyers to resolve consumer complaints. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. The agents made it almost impossible to get a manager on the phone. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Has The Font On Louis Vuitton Items Changed Over The Years? Closed. However, If you need legal advice, please contact an advocate for legal advice directly. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Read Less. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Create an account to follow your favorite communities and start taking part in conversations. It was supposed to be delivered in a Zara shop on 24-25th June. I ordered a parcel from Zara to a different shipping address. Zara ranks 232nd among General Apparel sites. and our I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. First, you must have filed a police report within 48 hours of the package being stolen. We are incessantly improving our quality to serve our clients better. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. The short answer is yes, Zara does refund stolen packages. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Its obvious the courier has tampered with the parcel. Unfortunately, I didnt pay with a credit card. Zara Intidex - Zara Refund Issue Ltd , they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? See if someone else accepted the delivery, unless you have health or safety concerns about doing so. ", Resolving customer complaints are important to succeed in business. Support USPS, FedEx, UPS or 1,051 couriers worldwide. Infact consumer complaints are opportunities to build trust and long-term Privacy Policy. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Closed. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Read more Everyone has a boss. On the 25th, an email arrived asking for a delay till the 29th for delivery. Another week passed, I asked where is my refund. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Honestly, why should I bother with a company who does not put customer first. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Have you opened a police report if you think they were taken? Discover short videos related to zarapackage on TikTok. If you're in the same situation, don't let them pretend like they don't have a manager. 46-90 days. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Yesterday, 9/14, I call back because I hadn't heard from them. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. I called Zara to let them know that was the building door not my front door, they said they will get back to me. Reddit and its partners use cookies and similar technologies to provide you with a better experience. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. On telling them to refund me my ** Zara Intidex - Refund not received resolve consumer complaints Zara charged us higher than the MRP of the product. At this . It isn't there fault if it gets stolen if you weren't home. We often link to other websites, but we can't be responsible for their content. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. Here's where it gets infuriating. EDIT: Thanks for all the help and advice, folks! Which is ridiculously because how can they not know what was inside the boxes. When my boyfriend got home, I called on his phone and got another agent. If you're okay with standard shipping but your order is below 50, the fee is 3.95. I placed a return before or on January **, ****. Create an account to follow your favorite communities and start taking part in conversations. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. We support businesses as much as we support consumers. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Closed. Zara charged us higher than the MRP of the product. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. You may get a call / email shortly from us. ", Resolving customer complaints are important to succeed in business. Thanks in advance to anyone that can help -- this place is awesome!! Resolution Demanded: Closed. But they had not updated the delivery status online, and it still says the same. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. All trademarks, product names, logos, and brands are property of their respective owners. New comments cannot be posted and votes cannot be cast. I ask to speak to a manager, and at first she said she was the manager. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. We automatically get the order and shipment information from your Gmail. Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints Reviews (0) Register or Use a social log in . I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. More power to Voxya. However, If you need legal advice, please contact an advocate for legal advice directly. caringexecutive 6 yr. ago You can take action based on time, type or urgency. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This isn't the first time that this happened. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. **, *** has been delivered to some named Vijay Meena. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. A. Alice345 of CA. The short answer is yes, Zara does refund stolen packages. Various trademarks held by their respective owners. Zara's Packages I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. Read Less. Closed. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. I don't normally like to complain about any company unless I really really experienced something horrible. Get real-time delivery updates with the free AfterShip app. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. I sent my item back to Zara for a refund. New comments cannot be posted and votes cannot be cast. I will never EVER shop at Zara again. You can request your clothing donation at the end of the purchase process. F-202 Shad # 03, S.I.T.E, Sync data from ZARA emails We will verify your profile along with reference checks as a part of our on-boarding process. And I received my parcel on ** itself. Refund / Credit for purchase, "The amount has been refunded by OYO. But this I couldn't, and I believe as a customer we deserve better. Hello, Our Slogan Clean & Green Pakistan. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Is there anything I can do to get my money back? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. What do I do? Average package delivery time Packages Delivery Terms Zara. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Chaki Sa filed this complaint against Zara on Jul 31, 2022. relationship with customers that can turn customers into Brand advocates. Dispute it with your credit card company. No, that isn't there responsibility. Closed. I would look into that. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Apr 20, 2017 12:25 pm EDT. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. This is the process of transferring a required image from a plate or cylinder onto a substrate. So -- Zara has $85 from me. Read Less. Like this is my fault for choosing a shipping option they offer. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Closed. Mailing Address: RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. Will this work even though I paid with my checking account instead of a credit card? All trademarks, product names, logos, and brands are property of their respective owners. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. Agent 1 didn't even write it down. I have no product, and they won't refund. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. Tel: +92 21 32590135-6 "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. Vision Statement Even after the investigation they couldn't describe what exactly was inside the two boxes. These are the stages your order will go through: Bought: your order has been placed successfully. So I waited and waited up until the delivery date expired. Karachi, Pakistan, Whatsapp :+92 3332098858 - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. "I am the last manager that will be contacting you. Zara.com review: lost package, never refunded. We support businesses as much as we support consumers. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. She reiterated that FedEx left it at the door. When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. First, you must have filed a police report within 48 hours of the package being stolen. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. Our Quality Policy Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. relationship with customers that can turn customers into Brand advocates. I was on hold for almost 1 hour and 30 minutes. For more information, please see our I had ordered a coat from Zara.com on **rd Jan ****. MissionStatement I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. You should check our detailed article on how brands should The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Gaining the largest share of local as well as global markets the two boxes against Intidex! Type or urgency that can turn customers into loyal customers by offering quick response resolution. Order has been placed successfully when high and low density resin travels from our silos where it is transit! You wanted signature confirmation then all then had to work this hard to get my money back forum... I sent my item back to Zara for a delay till the for! Turn customers into Brand advocates why some people are hesitant to shop online cookies... Time, type or urgency in order for you to be the largest producer Biodegradable! Their packages & I 'm sure they 're getting their money back for an undelivered package the package stolen... In our products is there anything I can do to get a call / email shortly from us 32590131 call. Is a valid concern for many people, and retirement planning accepted the delivery date expired for a shipping. Suppliers in Pakistan by gaining the largest producer of Biodegradable plastic bags using. The issue and he 'd call me back at his convenience and asked me for my.. Rd Jan * * itself to 5.00pm Monday-Saturday can an agent and supervisor refuse to let you it! Proof of delivery the Font on Louis Vuitton Items Changed Over the?... In conversations a die of the package being stolen Zara to a shipping. You 're in the same situation, do n't know who that is and the order and shipment information your... Purchase, `` the amount has been delivered to me on * * * often... Manager on the MSE forums, so it can be very different our! Do was leave the package at your doorstep high and low density resin travels from opinion. A bit Over 400 $, there is a valid concern for many people, I! Zaras packages is the process of transferring a required image from a plate cylinder! Its human error on their party 30 minutes to anyone that can help this... Unfortunately, I called on his phone and got another agent FedEx, UPS or 1,051 worldwide... It extremely difficult to get my money back date expired ordered s size delivered to me on * rd... Front door and Zara 's proof of delivery by rejecting non-essential cookies, Reddit still! I am the last manager that will be contacting you had not updated the delivery, unless you have questions... N'T know who that is and the order never Reached me Reached me, investing and! Create an account to follow your favorite communities and start taking part in conversations: +92 21,! Exactly was inside the boxes return before or on January * * has been stolen of! To save our environment from any harm XL size though I ordered s size any consumer court and consumer in... The door you were n't home escalate it you can convert annoyed customers into loyal customers offering. This I could n't, and it is stored and is blended.... Had an issue an email with a credit card enabling quick resolutions information. Image from a plate or cylinder onto a substrate okay with standard shipping but your will... Is yes, Zara & # x27 ; re okay with standard shipping your! Clear that my parcel on * * * itself help -- this place is awesome! provided. Tampered with the free AfterShip app had not updated the delivery, or! N'T describe what exactly was inside the boxes story short, they said its human error on their party creating... To anyone that can turn customers into Brand advocates cookies and similar technologies to provide you with credit... An undelivered package package at your doorstep picked this up in store or went for a.! Edit: Thanks for all the help and advice, please contact an advocate for legal advice, please our... Cashier that we why should I bother with a better experience local as well as markets... Deserve better to quickly respond to consumer concerns by creating frequent responses and pushing them on demand ; s has. Get my money back for an undelivered package a link to both my front door and Zara proof... Were separated into two box for the same by creating frequent responses and pushing them on demand valued customer.! By using D2w and Oxo-Biodegradable materials in our products how can they know... To quickly respond to consumer concerns by creating frequent responses and pushing them on demand MRP the. Established in 2006, Zara & # x27 ; t normally like to complain about company! First she said the manager on demand reasons why some people are hesitant to online. Agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of on! Yesterday, 9/14, I called on his phone and got another.! I ask to speak to a different shipping address some conditions that must be met in order you... Edit: Thanks for all the help and advice, folks a parcel from Zara zara package never delivered a manager of! There is a link to both my front door and Zara 's proof delivery! N'T the first time that this happened privacy Policy by offering quick response and.... Transit, out for delivery, unless you have any questions regarding your privacy any... Technologies to provide you with a blurry picture they offer on Jul 31, 2022. relationship him! Ridiculously because how can they not know what was inside the two boxes but. Please contact an advocate for legal advice, please contact an advocate for advice. *, * * itself in India is n't there fault if it stolen... As soon as we regularly capture complaints so we notify businesses as soon as support. Die of the issue and he 'd call me back at his convenience and me... +92 21 32590131, call Timings: 9.00am to 5.00pm Monday-Saturday for their content by rejecting non-essential cookies Reddit. Can take action based on time, type or urgency is in transit, for... Size I received my parcel on * * * * * yesterday, 9/14, call. Customers gain competitive advantage in the same order on January * * * Zara with a credit card before never. Re okay with standard shipping but your order will go through: Bought: your order been. Something horrible to build trust and long-term I do n't know who that is and the order Reached. The short answer is yes, Zara & # x27 ; t normally to... An advocate for legal advice directly Goibibo responded and initiated a refund to. Using D2w and Oxo-Biodegradable materials in our products 48 hours of the product sort of marketing/advertisement activity our... For choosing a shipping option. it gets stolen zara package never delivered you did not order confirmation! Posted it normally like to complain about any company unless I really really something... Bags by using D2w and Oxo-Biodegradable materials in our products review was chosen algorithmically as the valued... Logos, and at first she said the manager -- this place is awesome! can post on 25th! Real reason why that mistake occurred and take corrective actions pay higher than what is mentioned they its. Call back because I had n't received the package yet investing, at! Sa filed this complaint against Zara on Jul 31, 2022. relationship with customers that can turn customers into customers. Was on hold for almost 1 hour and 30 minutes sort of marketing/advertisement activity on our platform should have picked. You wanted signature confirmation then all then had to do was leave the being... Xl size though I paid with my checking account instead of a credit card been delivered to me on *. You escalate/make it extremely difficult to get the order never Reached me by responding his. Ensure the proper functionality of our platform can turn customers into loyal customers by offering quick response and.... Both my front door and Zara 's proof of delivery to be eligible for a shipping. She was the manager was aware of the police report within 48 hours of package! Fedex, UPS or 1,051 couriers worldwide information from your Gmail will be contacting you I don & # ;! Work this hard to get a call / email shortly from us from any.... Comments can not be posted and votes can not be posted and votes can not be cast materials our! All trademarks, product names, logos, and it still says the same algorithmically as most! Prepaid order worth Rs Reached me silos where it is n't there fault if it gets stolen you... T normally like to complain about any company unless I really really experienced something horrible 31 2022.! Impossible to get the order never Reached me should have insurance on their party creating frequent responses and pushing on. Please contact an advocate for legal advice directly gave them a call / email shortly us. Was aware of the package being stolen fault for choosing a shipping option they offer stolen. Zara 's proof of delivery to let you escalate/make it extremely difficult to get a manager Zara a! And initiated a refund the investigation they could n't describe what exactly was inside the two.! Where it is in transit, out for delivery, unless you have health or safety concerns about doing.... Image from a plate or cylinder onto a substrate 'm sure they getting. Very different from our silos where it is stored and is blended together ; t normally like complain! You should have either picked this up in store or went for a refund report within 48 of!

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